Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your SIMPLY Strong purchase. Please review this policy before requesting a return, exchange, cancellation or refund.

This policy applies to purchases made directly through simplystrong.club. Purchases made through third-party marketplaces are also subject to the respective marketplace’s return and refund rules, which may take precedence where required.

RETURN PERIOD

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the product must be:

  • Unused, unworn and unwashed

  • In its original condition

  • Returned with its original packaging, labels and tags

  • Accompanied by proof of purchase

Returns requested after the 30-day period may not be accepted unless the product is defective or your rights under applicable law provide otherwise.

APPAREL AND GRIP SHIRTS

Grip shirts and other apparel may be returned or exchanged if they have not been worn, washed, altered or damaged and all original labels and packaging remain intact.

Products showing signs of wear, washing, staining, odour, chalk residue, alteration, damage or misuse will not be accepted for change-of-mind returns or exchanges.

LIQUID CHALK AND CONSUMABLE PRODUCTS

For hygiene and product-safety reasons, liquid chalk and other consumable products cannot be returned after they have been opened, used or had their seals removed.

Unopened products may be returned within the return period if they remain sealed, unused and in their original condition.

This restriction does not apply when a product is defective, damaged upon arrival or different from what was ordered.

NON-RETURNABLE ITEMS

The following items cannot be returned for change of mind:

  • Opened or used liquid chalk and consumable products

  • Products showing signs of wear, washing, alteration or use

  • Personalised or customised products

  • Gift cards

  • Products clearly marked as Final Sale

  • Products damaged through misuse, improper care or normal wear and tear

Final Sale items remain eligible for an appropriate remedy if they are defective, damaged or incorrectly supplied.

BUNDLES, SETS AND PROMOTIONAL ITEMS

Bundles and sets must be returned complete, including all products, accessories, packaging and any promotional or complimentary items supplied with the purchase.

Partial returns of bundles or sets are accepted only with prior approval. Any approved refund may be recalculated based on the normal price of the products retained by the customer.

If a complimentary or promotional item is not returned, its stated or reasonable retail value may be deducted from the refund, except where prohibited by applicable law.

DAMAGED, DEFECTIVE, MISSING OR INCORRECT PRODUCTS

Please inspect your order when it arrives.

If an item is damaged, defective, missing or different from what you ordered, contact us as soon as possible. For delivery damage or incorrect items, we recommend contacting us within 48 hours of delivery and providing:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product

  • Photographs of the packaging and shipping label, where relevant

The 48-hour request helps us investigate delivery issues promptly and does not limit any rights available to you under applicable law.

After reviewing the issue, we will provide an appropriate remedy, which may include a repair, replacement, exchange, store credit or refund, depending on the circumstances, product availability and applicable consumer law.

CHANGE-OF-MIND RETURNS

Approved change-of-mind returns must be sent back at the customer’s expense. Original delivery charges are not refundable.

We recommend using a tracked shipping service and retaining proof of postage. SIMPLY Strong is not responsible for returned parcels that are lost or damaged before reaching us.

INTERNATIONAL RETURNS

For international change-of-mind returns, customers are responsible for:

  • Return shipping charges

  • Appropriate tracking and insurance

  • Customs documentation

  • Any applicable return-related duties, taxes or fees

Duties, taxes or fees paid directly to customs authorities, delivery providers or other third parties are not refundable by SIMPLY Strong unless required by applicable law.

Customers should not return liquid products internationally unless SIMPLY Strong has confirmed an acceptable return method in writing.

EXCHANGES

Exchanges are subject to stock availability.

If you require a different colour, size or variant, contact us before returning the product. If the requested replacement is unavailable, we may offer store credit or a refund instead.

Customers are responsible for return and redelivery costs for change-of-mind or sizing exchanges. SIMPLY Strong will cover reasonable delivery costs when an exchange is required because we supplied a defective, damaged or incorrect product.

HOW TO REQUEST A RETURN

Before returning anything, contact us at support@simplystrong.club with your order number and reason for the return.

If your request is approved, we will provide return instructions and the appropriate return address.

Approved returns must be dispatched within 14 calendar days of receiving our return instructions. We may close the return request if the product is not dispatched within this period.

Products sent back without prior approval may not be accepted.

Please do not send returns to an address shown on a parcel or shipping label unless we have confirmed that address in writing.

REFUNDS

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process approved refunds within five business days, although your bank or payment provider may require additional time for the funds to appear.

Refunds are based on the amount actually paid after discounts, promotions or store credits. Original shipping charges are non-refundable for change-of-mind returns.

If the return results from a defective, damaged, missing or incorrectly supplied product, we will refund or reimburse reasonable applicable shipping charges.

If a returned product does not meet the conditions of this policy, we may decline the refund and contact you regarding the available options.

ORDER CANCELLATIONS AND CHANGES

Cancellation or amendment requests may be submitted within 24 hours of placing an order, provided the order has not already been processed or dispatched.

Submitting a request does not guarantee that the order can be cancelled or changed.

Once an order has been processed or dispatched, it cannot be cancelled and must be handled under the applicable return conditions in this policy.

Please check your products, variants, sizes, delivery information and contact details carefully before completing checkout.

UNCLAIMED, REFUSED OR UNDELIVERABLE ORDERS

If an order is returned to us because it was refused, left unclaimed or could not be delivered due to an incorrect or incomplete address, we will contact you regarding the available options.

Additional shipping charges may apply if you request redelivery. If a refund is approved, the original shipping cost and any return-to-sender charges may be deducted from the refund, except where the delivery failure was caused by SIMPLY Strong or the delivery provider.

CONSUMER RIGHTS

This policy does not exclude, restrict or replace any rights or remedies available under applicable consumer-protection laws, including mandatory consumer rights that apply in the customer’s country or region.

Where this policy conflicts with a mandatory legal right, the applicable legal requirement will take precedence.

CONTACT US

For questions, returns or order assistance, contact us at:

support@simplystrong.club

Please include your SIMPLY Strong order number in all correspondence.